Some systems are experiencing issues

Core Network

Routing and Switching

Operational

Power and Cooling

Operational

Compute and Storage

Operational

Email Services

Email Cleaning

Operational

Hosted Exchange

Operational

Web Services

NZ(x) Webservers

Operational

Cloud Services

Cloud Management Systems

Operational

CloudSync

Operational

ISP Services

Internet Services

Partial Outage

VOIP - Voice & Fax Services

VOIP Platform

Operational

Fax To Email

Operational

Backup

Online Backup

Operational

External

Microsoft / Office 365

Operational

Scheduled Maintenance

Network Upgrade - Transit

One of our upstream providers will be performing maintenance on their core network in Featherston St Wellington. During this outage (1 hour), our systems will move to alternative paths limiting any downtime experienced. There will be a break of about 30 seconds while systems reconverge to alternative paths. Outage window 03/07/2025 00:01 - 06:00

Past Incidents

7th June 2025

No incidents reported

6th June 2025

Major Network Outage (Resolved)

All internet connections should now be up and running. Please give Neos a call if there are any further issues.

Internet Services Major Network Outage (Resolved)

Major Network Outage (Resolved)

Internet Services Major Network Outage

There is an issue affecting Chorus Services. This issue is affecting services in Wellington, Kapiti, Hutt Valley, Palmerston North and through to Napier. Currently around 90% of connections are offline. We are working with Chorus on a resolution. We are also aware that this is affecting the mobile network, both data and voice.

Chorus have identified the source of the issue and are working on a fix. Issue is affecting multiple service providers and is not isolated to just Neos.

12:23 PM Update: Chorus has implemented a fix and connections are slowing being restored.

5th June 2025

No incidents reported

4th June 2025

No incidents reported

3rd June 2025

No incidents reported

2nd June 2025

No incidents reported

1st June 2025

No incidents reported