All systems are operational

Past Incidents

23rd October 2025

No incidents reported

22nd October 2025

No incidents reported

21st October 2025

Hosted Exchange Hosted Exchange is experiencing an outage (resolved)

Exchange issues are now fully resolved, the backlog of email has now been processed. If you are having issues with emails you are sending stuck in your Outbox, please close out of Outlook and re-open and the emails in this folder should automatically send. We would recommend you check this folder at your earliest convenience.

Note: We will be implementing a permanent fix tonight from 9pm, during this time we don't expect any disruption of services to occur.

Hosted Exchange Hosted Exchange is experiencing an outage (update)

Hosted Exchange is now functioning, however there may be some impact to performance while active and passive nodes synchronize, this includes sending and receiving email. We'll continue to monitoring the system. During this time, all emails have been queued for delivery and will be delivered shortly. If you are still experiencing issues, please reach out using normal support channels.

Hosted Exchange Hosted Exchange is experiencing an outage

We are currently experiencing an outage with Hosted Exchange, this is due to Windows Updates being installed automatically, this has caused the Exchange services to be suspended while the updates are installed. Unfortunately this is happening on all active and backup systems. ETA - 15 to 30 minutes for restore

20th October 2025

No incidents reported

19th October 2025

Hosted Exchange Maintenance, scheduled 2 weeks ago

We will be performing maintenance on the Hosted Exchange platform from 11 PM to 3 AM on 19/10/2025. We expect that there will be an outage during this time and emails will be queued.

Any questions please feel free to give Neos a call on 0800 022123

18th October 2025

No incidents reported

17th October 2025

No incidents reported