Past Incidents

7th July 2025

No incidents reported

6th July 2025

No incidents reported

5th July 2025

No incidents reported

4th July 2025

No incidents reported

3rd July 2025

Internet Services Network drops - Internet Connections (resolved)

Issue was resolved. Upstream are looking into what caused the fault, please contact us if you would like a PIR.

2nd July 2025

Internet Services Network drops - Internet Connections (update)

Transit is now running normally, Wellington internet connections have failed over to backup LNS (network). There may be some quality issues e.g. voice or some slowness while on backup systems. We are working with upstream provider to resolve the incident as soon as possible.

Internet Services Network drops - Internet Connections

ISP connections have been dropping since 1:52pm along with some transit. We are working with our upstream provider on the issue, they are currently experiencing the same issue for Wellington users inside their network. The issue seems to be healing, services have moved over to some backup systems. Please contact support@neos.co.nz if you would like a PIR (Post Incident Report).

1st July 2025

No incidents reported