Past Incidents

This issue was resolved on the 18th of April 2025. Upstream provider resolved a switching MPLS issue on their Wellington switches. We haven't had any reoccurrences since this date.

The upstream provider made some changes last night at 2am to their LSP switch timings, however it looks like the fault is still reoccurring as we had a small number of sessions drop at 6:30am this morning. we have updated them on this to help them rectify the issue. Note: Other providers are also affected by this fault.

We have been advised our upstream provider is going to make some changes on their LSP switches tonight to try and rectify the issue. We'll monitor once the change has been made and provide further updates tomorrow.

We had 4 * 1-20 second session drops for 5-10 client sessions at a time who are located on a Wellington BNG (Broadband Network Gateway) Occurring on the 14th of April 2025 close to the hours of 9am, 12pm, 12:30pm and 6pm. And now another one at 2pm today. Our upstream is working with the LSP as it looks like the issue is occurring inside their network. You can keep up to date through https://status.neos.co.nz

Our upstream provider has identified some ongoing fibre issues on a particular Wellington BNG (network equipment). We are working with them to resolve the issue as soon as possible. No further dropped sessions have occurred since 12:33pm this afternoon.