Past Incidents

15th April 2025

Internet Services Wellington - Internet Drops

We had 4 * 1-20 second session drops for 5-10 client sessions at a time who are located on a Wellington BNG (Broadband Network Gateway) Occurring on the 14th of April 2025 close to the hours of 9am, 12pm, 12:30pm and 6pm. And now another one at 2pm today. Our upstream is working with the LSP as it looks like the issue is occurring inside their network. You can keep up to date through https://status.neos.co.nz

14th April 2025

Internet Services Wellington - Internet Drops

Our upstream provider has identified some ongoing fibre issues on a particular Wellington BNG (network equipment). We are working with them to resolve the issue as soon as possible. No further dropped sessions have occurred since 12:33pm this afternoon.

Internet Services Wellington - Internet Drops

We haven’t had any re-occurrences of this since 12:33pm today, we are monitoring and still investigating with the upstream provider to ascertain the cause of the fault.

Internet Services Wellington - Internet drops

We are aware of a fault where a number of Wellington based internet connections are dropping for small amounts of time, 10 - 30 seconds. We are working with our upstream providers to identify the fault

13th April 2025

No incidents reported

12th April 2025

No incidents reported

11th April 2025

No incidents reported

10th April 2025

No incidents reported

9th April 2025

No incidents reported