Past Incidents

Latest update from Microsoft is as follows. We recommend using the workarounds previously provided for the remainder of the day, if you continue to experience issues, please feel free to contact us.

Microsoft: "Current status: We’ve identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC.

We encourage affected users who are able to do so to leverage the workarounds described above in the "more info" section of this post while we complete the process of fixing this problem."

We have improved the instructions for a manual workaround fix for outlook experiencing display issues. If you are still having issues viewing or creating email messages in outlook, please go to https://www.neos.co.nz/downloads and follow the instructions listed under "MICROSOFT OUTLOOK FIX". An alternative way is to use the web-based email client provided either by Neos or Microsoft.

Latest update from Microsoft "We’re investigating available data to isolate the root cause. Users with access to alternate protocols like Outlook on the web or Outlook mobile can use those as a potential workaround in the interim. More details can be found under EX255650 in the admin center." we expect further updates at 10:30AM.

If you are still having issues with outlook not displaying correctly, please do the following Go to https://www.neos.co.nz/downloads and then right click on the "Download Outlook Fix" link and select "Save Link As" and then save it to your desktop. Once the downloaded file is on your desktop, double click, it will come up with a message "Windows protected your PC", click the "More info" link and then select the "Run anyway" button The bat file will downgrade your outlook to an earlier working version.

If you have a PC that is managed by Neos under a service contract and use our RMM, we are now pushing out a roll back command to get your Outlook up and running. Please except any prompts that outlook may ask you while this roll back happens. We are still waiting on Microsoft to a permanent fix.

A large number of users are experiencing issues with Outlook where messages are not displayed correctly or users are unable to write into the new message box. This is a worldwide issue due to Microsoft sending a bad outlook update overnight. Microsoft are currently investigating the issue and expect an update in the next hour.