Past Incidents

We have been doing some more testing, it's looking like the issues have so far been resolved. We haven't had an official update from our upstream provider, once we do we will update you here.

We have been advised the issue has returned, we have escalated the issue further to our upstream provider. They are currently investigating again.

It's looking like fixes have been applied to a number of Wellington areas, however we are still noticing a few instances of one way audio to some locations. We are continuing to work on this fault with our upstream provider. Further updates to follow.

We have been since been advised that multiple providers are affected and the fault is situated in Wellington. The fault is now a P1 and we hope to have it resolved soon.

The ticket has been escalated within our upstream provider's network team. We have identified that mainly Spark people calling in are are impacted where the B side (you) are unable to hear the A side (spark) phone call. We are also noticing this with some Vodafone callers. As a work around, if a caller ID is presented, you can redial the number and talk as normal until the issue is fixed. We will be following the issue up within the next hour. Any further updates will be available at https://www.neos.co.nz/status

We are experiencing one way audio on some inbound calls for some providers like Vodafone and Spark. We are working on our upstream provider to diagnose the fault.