Past Incidents

On Tuesday 3rd March between 8 PM and 4 AM we will be applying Cumulative Updates to the Hosted Exchange cluster. As the Hosted Exchange Platform is redundant, we don’t expect any disruption during this maintenance window. Maintenance is expected to be completed by 4 AM. If you have any questions, please feel free to get in contact with us.

We have identified some urgent security patches that need to be applied to the hosted exchange servers from Microsoft and we are wanting to do this as soon as possible, we have opened up a maintenance window tonight to get this done. Tonight between 10pm until 12am we will be performing a failover test and applying security updates to the Exchange cluster. From 10pm we expect a small network break of no more that 1-2 minutes to test the system failover and the remaining time will be applying patches to the nodes in maintenance. If you have any problems, please feel free to get in contact with us.

Tonight between the hours of 9pm and 6am tomorrow we will be upgrading our Cloud Management System (CloudStack) and Email Cleaning servers (SpamShield). We don't expect any disruption during this time as these services are either not customer facing or inside redundant clusters. If you have any questions, please don't hesitate in contacting us.

Tonight between 10pm to 6am we will be upgrading our CloudSync (file sync) servers. We expect an outage of maybe 1-2 hours during this time. You will continue to be able to access your files locally on your machine and file synchronization will continue once the service resumes.

In this outage window we will also be upgrading our webservers (NZ1-NZ4) for general security updates, the outage shouldn't be any longer than 30 seconds on each server while the server reboots. We don't expect any issues but would recommend you check your website in the morning.

We will also be applying new firmware on our firewalls during this time, we don't expect there to be any outages here as the firewalls are in a redundant cluster.

If you have any questions, please feel free to get in contact with us.