All systems are operational

Past Incidents

27th August 2019

Upgrade and test of fail over systems for UFB/ADSL/VDSL internet (ISP) services, scheduled 6 years ago

On Tuesday morning between the hours of 12am to 6am (out of business hours) we will be upgrading and testing the failover of our internet services ADSL/VDSL and UFB (fibre). During this time there may be 2 outages of about 30 seconds while the circuits failover and failback to the original configuration. If you have any questions please contact us at https://neos.co.nz/contact-neos/

24th August 2019

No incidents reported

23rd August 2019

No incidents reported

22nd August 2019

No incidents reported

21st August 2019

Online Backup Upgrade, scheduled 6 years ago

Today at about 12pm users may have noticed some of their servers or desktops reboot due to a Microsoft Visual basic run-time update, this was an unforeseen issue due to our Online Backup platform upgrade which also updated the clients. Tonight at 9pm we will resume our Online Backup servers which will also resume the upgrade process of the backup clients which may require some servers and desktops be restarted. If you have any questions, please contact our support team.

Online Backup Online Backup Service suspended

We have resumed our online backup service, any backups will continue as scheduled. If your PC or Server requires the redistributable to be installed this will be done automatically. In most cases client machines will ask to be rebooted and servers will reboot automatically if there isn't any response. If you have any issues, please contact our support team.

Online Backup Online Backup Service suspended

We have stopped our Online Backup service as it was pushing out an update which would restart the Client and server machines (server machines automatically) due to a Microsoft Visual Basic Runtime update. We have scheduled this to be resumed at 9pm tonight so all servers can be upgraded automatically.

20th August 2019

No incidents reported

19th August 2019

No incidents reported

18th August 2019

No incidents reported