Past Incidents

From our upstream provider :

Please be advised fibre team have hauled replacement fibre and splicing will soon begin. Services will begin restoring from around 22:30 AEDT with all circuits expected to be restored by 04:00 AEDT tomorrow morning. A notification will be sent upon restoration of all services. We appreciate your patience throughout the restoration works.

Fibre technicians and staff are scoping for our provider's infrastructure near the damage as a means to rectify, however new cables need to be hauled & spliced. Hauling is currently underway with splicing to begin as soon as possible to restore services.

As per the identified major fibre cut in Mascot, Sydney which is resulting in all our provider links between Australia and NZ via the Southern Cross Cable being down.

Fibre crews are onsite and planning the fibre replacement/repair. Two cables have been identified so far to of been cut by civil works - a 72 core fibre and a 96 core fibre. The two new fibre cables need to be hauled between splice joints and then spliced at each end.

Due to the nature of the work involved, there is an updated ETR of 22/03/18 - 02:00 NZT.

As per the identified major fibre cut in Mascot, Sydney which is resulting in all provider links between Australia and NZ via the Southern Cross Cable being down.

Traffic management has now been implemented to mitigate the impact of capacity lost whilst the the fibre repairs are carried out.

The estimated ETR is still currently 20:00 NZT with further updates to come.

Fibre technicians arrived on site and identified that the damage has been caused by a third party performing civil works. Hauling is currently underway with splicing to begin as soon as possible to restore services.

Update from our upstream:

We have a major fibre cut in Mascot, Sydney resulting in all provider links between Australia and NZ via the Southern Cross Cable being down.

This is causing international traffic to be rerouted and a loss of international capacity, our engineers are working on changes to minimize the impact of the capacity loss. Customers will be experiencing high latency and packet loss for traffic routing internationally

Fibre contractors have been informed and are en-route to Mascot. The estimated ETR is currently 20:00 NZT, further updates to come.

Update from our upstream provider:

Please be advised that multiple International circuits between Australia and New Zealand and Australia to the USA has failed. Engineers are working to establish the cause of the failure and to bring the links back online. Further updates will be provided within the hour.

Our upstream provider has advised that they have identified a fault with their Australian peering and are working to rectify the issues, there is no ETA currently.

We have noticed network latency to international destinations. We have lodged this with our upstream providers and they are currently investigating. We will drop the link to go to backups if required.