All systems are operational

Past Incidents

12th February 2018

No incidents reported

11th February 2018

No incidents reported

10th February 2018

Building power maintenance, scheduled 8 years ago

Today we will have an electrician doing work on power to the building, we will cross over to generator power and expect there to be no down time for our customers.

Hosted Exchange 2010 (update)

Setup of missing emails is complete, you will receive details with how to access soon.

Hosted Exchange 2010 (update)

The copy was successful, we will have a missed email available this afternoon

9th February 2018

Hosted Exchange 2010 (update)

We have had to reboot the server due to the copy causing too much load, it is all looking stable now but we will migrate the copy to another machine to resolve this

Hosted Exchange 2010 (update)

Copy unfortunately failed, we are having to start the copy again from the beginning.

Hosted Exchange 2010 (update)

We are currently at 60% of the missing email copy.

Hosted Exchange 2010 (update)

35% of copy for missed email

Hosted Exchange 2010 (update)

We are at 20% of the copy

Hosted Exchange 2010 (update)

We are having to do one more copy of the data for missing emails, we hope this to be completed in the next couple of hours.

Hosted Exchange 2010 (update)

The missing database restore is complete, expect access to be provided this morning with instructions.

8th February 2018

Hosted Exchange 2010 (update)

We are at 75% of the verify for the missing emails. We hope to have them available by tomorrow morning.

Hosted Exchange 2010 (update)

We are at 100% through the database recovery for missing emails, we are just running verify now.

Hosted Exchange 2010 (update)

Currently we are at 88% through the database recovery for missing emails

Hosted Exchange 2010 (update)

Currently we are at 80% through the database recovery for missing emails , it looks like it has moved a lot faster over night and we hope it to be completed soon. We have been advised that some users were experiencing slowness this morning, this was due to a backup running on the database, we have paused the backup for the time being and the load has been reduced. Note: changes with calendar entries and other components along with missing emails will be available in the recovery.

7th February 2018

Hosted Exchange 2010 (update)

We are about 15% through the database recovery for missing emails, current server performance is better now as user email syncs are more up to date. We will continue to keep you posted with updates.

Hosted Exchange 2010 (update)

All of the missing email reports were sent out last night, We are 10% the way through the missing email database recovery and currently load on the server is high at times the but system is stable.

Hosted Exchange 2010 (update)

We have sent most of the the missing email reports, the database repair is still running in the back ground. We will have more updates tomorrow morning.

6th February 2018

Hosted Exchange 2010 (update)

We have been able to extract all missing email data for all days, however we are repairing the database and working on the best way to deliver this. We are also working on lists of missing emails that were received, we should be able to deliver this soon.

Hosted Exchange 2010 (update)

The merge of missing emails from 2nd & 3rd has been unsuccessful. We are working on other options to get access to these emails. More updates to follow

5th February 2018

Hosted Exchange 2010 (update)

We are rebooting the host to help with any of the performance issues we are experiencing. System will be down for 5 minutes while this happens.

Hosted Exchange 2010 (update)

Load is now decreasing on Servers and we are seeing improved performance. More changes are planned to increase performance further. The log replay for the merge is still in progress.

Hosted Exchange 2010 (update)

Due to the high load on the Servers there will be ongoing performance issues with the delivery of email. You may experience slowness both within Outlook and with new emails coming in.